Booking & Rentals — Portfolio Snapshot Project type A scalable booking and rental system for service and inventory-based businesses that need real-time availability, flexible pricing/deposits, and reliable calendar integrations. Core idea Treat booking like checkout: remove friction, show clear availability and pricing, and confirm instantly. The system aligns product/service rules (durations, buffers, capacities) with clean UI patterns and automated notifications. What’s included • Discovery & audit: current flows, policies, refund rules, no-show risk, utilization targets • Data model: items vs. variants, inventory counts, per-day/half-day/hourly units, blackout/holiday rules • Availability engine: overlap logic for date ranges, buffers, prep/cleanup, holds, waitlists • Pricing: base + duration tiers, weekend multipliers, delivery/installation fees, taxes, deposits • Payments: Stripe/Wix Pay/PayPal; partial deposits; pay-later links; refunds/voids policy • Calendar sync: iCal feeds for Google/Outlook; two-way updates; resource calendars per item/team • UI patterns: fast date-range picker, disabled conflict dates, quantity gates, delivery window selector • Checkout: guest or account, address capture, add-ons, signatures, terms/consent, upsells • Messaging: SMS/email confirmations, reminders, day-before checklists, driver/tech routes • Back office: booking board, status pipeline (pending/paid/out-for-delivery/returned), damage notes • Analytics: utilization %, hold→paid rate, cart→checkout conversion, revenue per item/city, refund rate Booking levers • Accuracy: honest availability from a single source of truth; immediate conflicts surfaced • Speed: minimal fields, address autofill, saved details for return customers, 1-tap rebook • Trust: clear totals (fees/deposits), friendly policies, verified payment methods, badges/guarantees • Flexibility: multi-day rentals, recurring appointments, split payments, coupons, gifting Architecture • Inventory & capacity: per-SKU counts; kit bundles (e.g., tent + lights); soft- and hard-holds with expirations • Time rules: same-day cutoff, delivery windows, travel buffers, seasonal hours, timezone safety • Range logic: inclusive date math, DST/leap-year tests, partial-day pricing vs. daily minimums • Deposits & settlements: reserve with X%, auto-capture on start, damage holds, refund paths • Policies & compliance: terms consent, cancellation tiers, photo ID upload, tax jurisdictions • Integrations: CRM and pipeline tags (quote→booked), QuickBooks/Xero export, webhooks/Zapier UI & flow • Hero: availability first—date range + city/ZIP input, top 3 popular items/services • Item page: live stock badge, delivery options, add-ons, gallery, reviews, FAQ • Cart: conflict checker, travel fee estimator, offer code, deposit vs pay-in-full toggle • Checkout: address validation, pickup vs delivery, signature, terms, payment • Post-booking: calendar add button, modify/cancel link, upsell for accessories/services Operations & governance • SLA playbooks: prep/cleaning checklists, route planning, late return rules, damage claims • Naming & SKUs: consistent IDs, image standards, EXIF tidy, alt text, file naming • Roles & permissions: dispatch, techs, finance, owner; audit trails on edits/refunds • Content cadence: add/retire items; seasonality bundles; recurring promo logic Analytics & metrics • Conversion: search→availability taps, cart→checkout, deposit vs pay-in-full mix • Utilization: item-days booked / item-days available; stockouts; revenue per route/day • Reliability: reminder open rate, no-show %, refund/chargeback rate, sync errors • Marketing: UTM on “Book” and quote buttons, channel-specific funnels, city/ZIP performance Testing & QA • Edge cases: DST shifts, leap day, month straddles, multi-item conflicts, back-to-back buffers • Payments: partials, failures, retries, refunds/voids, disputes flow • Mobile: tap targets ≥44px, numeric keyboards, address autocomplete, Apple/Google Pay • Performance: LCP <2.5s on 4G; server validation mirrors client; image compression • Accessibility: headings order, button labels, error states, focus rings, ARIA live regions Highlights • Real-time availability that prevents double-booking • Deposits and reminders that reduce no-shows and cancellations • Clean, mobile-first checkout that increases completed bookings • Clear reporting from pipeline to revenue and utilization Ideal for Event & party rentals, equipment/tool rentals, studios, clinics and wellness, instructors, home services with time-boxed appointments. Notes Platform-agnostic: implemented on Wix + Velo or custom stacks (Next.js/Stripe) with the same proven flows and data rules. We localize language, fees, and policies by market. Next step Share your inventory/services, service areas, blackout dates, deposit policy, and current tools. We’ll deliver a prioritized build plan, one fully functional booking flow, and a 30-day rollout with metrics.
